Showing posts with label mobile banking. Show all posts
Showing posts with label mobile banking. Show all posts

Microfinance over the last 10 years | Reflections and suggestions for the future

The UK's All Party Parliamentary Group on Microfinance recently celebrated 10 years' of raising awareness of microfinance and the role it can play in reducing poverty. At an event, hosted by CARE International, Dr Ajaz Khan (lendwithcare.org's Microfinance Advisor) reflected on the last 10 years and made some suggestions for the future.

Since the All Party Parliamentary Microfinance Group was started 10 years ago, although I am sure the link is coincidental, microfinance has become much more widespread and received increasing recognition – the United Nations proclaimed 2005 as the year of microcredit, one of the pioneers of modern microfinance Muhammad Yunus and Grameen won the Nobel Peace Prize in 2006 and perhaps the ultimate accolade of all, as my children pointed out, in 2010 microfinance was featured on an episode of The Simpsons.

As it has grown though, microfinance has also come under increasing scrutiny and its benefits questioned. We have had much cause for reflection and, for those of us that come to microfinance from a development background, some soul searching as well. What have we learned from our accumulated experiences and what needs to be done to make microfinance more effective? To begin with, I think there is a lot of agreement on some of the main issues:

Firstly, our experiences have shown that when poor people have access to a range of appropriate financial services – such as secure savings, fairly priced loans, insurance, money transfer, and advice and training provided by institutions possessing a strong social development mission, that is when microfinance is properly provided – poor people can and do improve their lives.

Secondly, despite the fact that microfinance has grown so much (it is now a $7 billion dollar a year business), only a small fraction of the world’s poor have access to financial services - more the 2.5 billion people in developing countries still face financial exclusion. In most low-income countries more than two-thirds of the population have no access to formal financial services, and financial exclusion is highest among the world’s poorest, that is those living on less than $2 a day.

And thirdly, we know that there are limits. Simply increasing the provision of microfinance is not necessarily beneficial and in certain circumstances it might even be harmful. Therefore, given that there is now such a wide range of institutions involved in microfinance with differing objectives, methodologies and products, we need to give far more consideration to the types of microfinance we encourage and support.

Looking forward to the next 10 years, how might the All Party Parliamentary Microfinance Group and those of us who are practitioners and investors best support the development of the microfinance sector? Well, with the ultimate aim of strengthening the ability of microfinance to improve poor people’s lives, might I be bold enough to suggest that there are several areas that merit our collective attention:


  • Firstly, for far too long we have equated microfinance with microcredit. We need to encourage a greater focus on other financial services. Indeed, arguably for the very poorest people, basic savings accounts and simple insurance services are generally of far more importance than access to credit. Unless we provide a range of services, we cannot claim to be promoting microfinance in any meaningful sense.
  • Secondly, we need to encourage more effective regulation of the microfinance sector. This includes both direct microfinance providers (that is the institutions entrusted with providing loans and taking people’s savings) and also, although it is not often mentioned, microfinance investors – and I refer here to the large microfinance investment funds. Of course, what effective regulation looks like, particularly in countries where state capacity and legal enforcement is often difficult, is less clear, but it could start with very simple steps such as supporting the establishment of credit bureaus to help reduce cases of over-indebtedness.
  • Since clients of microfinance tend to be from the most marginalized and vulnerable sectors of the population, it is absolutely imperative that we encourage the design and importantly enforcement of consumer protection policies to safeguard and protect poor people’s money. Initiatives such as the SMART Campaign’s Client Protection Principles are, of course, very welcome. However, the difficulty is not convincing microfinance providers to sign up to such initiatives but ensuring that they actually comply.
  • We also need to invest in and expand access to financial literacy. Perhaps we should even support the inclusion of financial education on the national curriculum as has happened in secondary schools in Peru. Perhaps we should also support the production of short films that are shown to potential clients making them aware of the potential pitfalls of microfinance as has very belatedly happened in India. I think with greater financial literacy some of the worrying instances of client over-indebtedness and taking out too many loans for consumption purposes might even have been avoided. More generally, perhaps there should be a movement back to accompanying financial services with a range of training and advice. 
  • Having spent my career working directly with dozens of microfinance institutions throughout the world, in practice one of their greatest challenges remains strengthening their human and institutional capacities. Even the most well thought out policies and procedures ultimately depend upon the qualifications, ability and experience of people entrusted to carry them out. Capacity building is absolutely critical, yet it is often not commercially viable, investors should, therefore, be open to providing grants to support the process.
  • In many ways, this is an exciting time to be involved in microfinance because technological innovations, such as mobile banking, are reducing the costs of providing financial services to the poor – particularly for those people that are geographically isolated. We should encourage innovation. On a trip to the Philippines last month I was amazed to see borrowers on outlying islands making repayments and even buying things in local shops using their mobile phones.
  • Finally, we should encourage better reporting and research into how exactly and to what extent microfinance impacts upon poor people’s lives. We should not assume anything. Not only will this encourage further investment and support, but will demonstrate which institutions and which interventions work best and this in turn would allows us to take more considered investment and policy decisions.

How might we best achieve all this? Well, I think it would be a significant step forward if promoting financial inclusion formed part of the new Millennium Development Goals from 2015 (perhaps a timely reminder since our government is, perhaps even at this very moment, discussing what these goals will look like). Why should financial inclusion rank so highly? Well because the people who make most use of microfinance are small businesses. Small businesses account for almost half of all employment in developing countries, and their growth and development is absolutely vital both to creating jobs and to increasing economic prosperity.

Of course it is extremely important that microfinance reaches more poor people around the world. For it to work best though, it has to be the right sort of microfinance. And in this regard the work of the All Parliamentary Group on microfinance, and in our own humble way, each of us present here, is extremely important in steering the development of microfinance in the right direction. 

By Dr Ajaz Ahmed Khan, Microfinance Advisor at lendwithcare.org

Could Mobile Banking be the innovative answer to the microfinance conundrum?

  
VSLA © CARE/Josh Estey
What do mobile phones and lendwithcare have in common?

The numbers are not conclusive but general web-consensus puts worldwide mobile phone usage at the end of 2011 at 5.6 billion. A number driven up significantly by developing giants China (>1bn) and India (>900m) but numbers are also growing in smaller developing countries like the Philippines (86m), Ecuador (15.9m) and Benin (1.6m). In fact, a Guardian piece found that two thirds of the mobile phones in use in 2009 were being used by people from developing countries.

The mobile phone boom is perhaps not that surprising since it is so visually evident. However, what is less evident and more of a recent revolution in terms of mobile technology is that mobile phones are now being used, on a large scale, to extend financial services to the poor. As electronics companies battle it out in ‘developed’ countries to provide mobile phones that function more and more like mini computers; across Asia, Africa and Latin America, where there are approximately one billion people who do not have a bank account but do have a mobile phone (according to a CGAP/GSMA study (CNN)), mobile phones are being utilised to enable the ‘un-banked’ to perform basic financial transactions such as making payments, receiving credit and sending remittances.  

If mobile banking reaches a greater potential (i.e. reaching the approximate one billion who have a phone but not a bank account) it could completely transform microfinance. Which is why, as a curious mind working in microfinance, I wanted to take a closer look at what is mobile banking? Why and how is it being adopted? And how may it transform the way people access financial services?

What is mobile banking (M-Banking)?

Mobile banking is a way to perform banking transactions using a mobile device like a mobile phone. By downloading or registering a mobile banking account onto their phone, M-Banking customers can send money, make payments and receive loans via SMS. Although M-Banking is predominantly used by its customers to make payments (Mobile Payments); cash deposits and withdrawals are also provided by some operators who train and accredit local M-Banking ‘agents’ – a local shopkeeper or a local microfinance officer for instance – to offer these extended services (full Mobile Banking). Mobile operators are working in partnership with other sectors (be it the formal financial sector or NGO/non-profit sector) to effectively create cashless economies in rural and poor areas by giving the people who live there access to full-service banking using their mobile phones.

Why and how is M-Banking being adopted?

Just as access to financial services incorporates a variety of services and products for us, so it should for poor people. However, for many people who currently live outside the formal financial sector, one of the most basic services they are excluded from is somewhere safe to keep/save their money. Since the poor do not have access to bank accounts and a large number of microfinance institutions, who have NGO status, cannot accept deposits, billions of poor people do not have anywhere to safely deposit their money and are instead forced to carry all their money around with them or hide it under their pillows at night. Security is therefore one of the biggest advantages to mobile banking since it creates in effect a ‘mobile wallet’ that can only be accessed remotely with a secure PIN.

VSLA Tanzania © CARE/Nicky Lewin
Another reason why so many people are adopting M-Banking is because it is a convenient way to complete day-to-day financial transactions. Instead of having to make the often arduous and time-consuming journey to a money transfer facility, a local bank or microfinance branch, M-Banking customers can send remittances at any time of the day and in an instant as well as receive and repay microloans simply by sending a text. Once the payment has been dispatched, all the recipient needs to do, if they so wish, is to convert their mobile payment into cash at a local M-Banking store. 

Lendwithcare’s microfinance partner in the Philippines, SEEDFINANCE, has begun incorporating M-Banking into some of their local operations and its success and popularity so far illustrates how M-Banking allows microfinance institutions and clients to process transations more efficiently. Through its  partnership with SMART Communications and ENCASH, one of SEEDFINANCE’s partner financial institutions (FCCT) has now been accredited to issue Smart Money Cards to its microfinance clients. In a recent report, SEEDFINANCE said about FCCT that: “It has successfully generated 4,103 Smart Money applications of members who are currently utilizing the cards to receive loans, transfer funds to their loved ones, reload prepaid credits and manage the financial aspects of their business.” Clavel Aves, Area Manager of FCCT said “clients no longer need to spend time and money to physically visit the MFI office … Mobile banking is secure, it eliminates the worries and anxieties of clients from robbery and hold-ups and provides services affordably and conveniently.”

In Africa, where CARE has been cultivating a savings-led microfinance movement based on Village and Savings Loans Associations (VSLAs) since 1991, M-Banking has been at the heart of a mobile revolution there. When M-Pesa (a mobile phone payment service) was launched by Safaricom in Kenya five years ago, its growth and popularity spread rapidly with over 20,000 people registering with the service in the first month alone. Today 15 million Kenyans use M-Pesa to access financial services[1] and in neighbouring Tanzania five million people were registered M-Pesa’s users in 2010. Predominantly used by individuals to make money transfers, most often between urban migrant workers and rural dependents, M-Banking, with help from CARE, is being transformed in some areas to specifically meet the needs of VSLAs by creating group mobile accounts. Since savings collected by VSLA members is stored in a metal cash box, usually in the home of one group member, security is one of the main benefits of using M-Banking for VSLAs. In March this year CARE, Equity Bank and Orange launched an innovative partnership that connects VSLA groups in Kenya to full-service banking through their mobile phones. Through this partnership, VSLA groups are able to open Equity bank accounts and access services such as interest-bearing savings accounts, withdrawal and payment facilities without visiting a physical branch. Helene Gayle, president and CEO of CARE called this “a pioneering partnership that has potential to conveniently and affordably offer high quality retail financial services to millions of previously un-served people across Africa.”

Will M-Banking transform microfinance?

Well it seems in certain countries and in certain regions it already has. For example lendwithcare, through its partnership with SEEDFINANCE, is now funding microentrepreneurs like Henry Bordoquillo and Lemuel Quinones who use Smart Money cards to receive/pay loans and send remittances instead of visiting their local FCCT office. By increasing financial security and the ease with which microfinance clients can access and use financial services, M-Banking is not only providing customers access to a variety of formal financial services but also extending them into more remote and isolated areas – two aims that those of us working in microfinance hope to achieve. M-Banking is also of benefit to the microfinance institutions since transaction costs are reduced and rural penetration rates are improved. Indeed, M-Banking could be the innovative answer to the microfinance conundrum: how can we affordably expand microfinance to those that most need it – the poor and the isolated?

However, like all things designed to help the most vulnerable in our societies, these things need to be set-up and adopted with care. There have already been a number of challenges identified with M-Banking, most notably that mobile money agents are experiencing cash flow difficulties and both agents and customers complain that there is often not enough cash to meet their needs/demands. Cash management challenges that are even harder to overcome in more remote areas. Although popular, M-Banking facilities have not succeeded in reaching those most at need. Gautam Ivatury, manager of CGAP’s Technology Program said after publishing a report on the early experiences of mobile banking in 2008 that: “Globally, we estimate that fewer than one in ten mobile phone banking customers are poor, new to banking, or doing more than payments and transfers.”

It seems to me that trust is an important barrier that needs to be overcome if mobile banking’s potential is to be truly realised. And trust is something, quite rightly, that takes a while to achieve, especially when working in poor and vulnerable communities. However, the potential of mobile banking to transform microfinance in terms of its cost and outreach is exciting and I for one will most definitely be watching this space …

By Nancy Thomas, assistant at lendwithcare.org